RealPG Reality Evidence · Research curation: Mirage
Public status
Held while observing an external proxy
Current revision
jsm-customer-request-clone-v0-r2
Technical status
HOLD_EXTERNAL_PROXY
Research question
Should Mirage spend the next next bounded research slot on a customer portal clone/repeat-request outcome?
Observations
OBSERVATION — Atlassian issue JSDCLOUD-7817 describes a long-running customer request to clone or repeat portal requests and remains unresolved with Gathering Interest. Sources: jsm-issue.
OBSERVATION — Recurring Requests & Templates for Jira Service Management lets customers repeat an existing request, schedule it, or save it as a template. Sources: jsm-marketplace.
OBSERVATION — Forge exposes a customer-portal request-view action that supports customer and unlicensed accounts. Sources: jsm-forge.
Interpretations
INTERPRETATION — No current claim in this epistemic class.
Strongest counter
COUNTER — A live commercial Marketplace product has substantial exact overlap with the frozen clone/repeat-request outcome, so Mirage did not spend the next next bounded research slot and treats the overlap as an external proxy instead. Sources: jsm-marketplace.
Unknowns
UNKNOWN — A small current Marketplace install count does not by itself prove either strong or weak demand. The decision changed execution priority; it did not retroactively prove the original problem unreal.
Decision / Outcome
Execution is held while the live commercial overlap is observed as an external proxy.
Reopen conditions
The competitor gains meaningful usage and public evidence exposes a bounded unmet gap it does not solve.
A platform change creates a materially different outcome not covered by the competitor.
Customers or Atlassian expose a distinct requirement making the app unsuitable.
Source observations
Public URLs are mutable; source observation metadata records what Mirage checked, not cryptographic archival.
jsm-issue
Publisher: Atlassian. Role: Customer request issue. URL: https://jira.atlassian.com/browse/JSDCLOUD-7817. Retrieved: . Source state: unresolved-gathering-interest. Checked: . Verification: RECONSTRUCTABLE_FROM_CURRENT_SOURCE. Re-opened current issue; unresolved Gathering Interest state and customer-portal clone friction are recoverable.
RealPG